Refund Policy

This Refund Policy explains how refunds work for paid subscriptions and other purchases made through the services (the "Service") provided by Dynamic Resonance Company ("Dynamic Resonance," "we," "us," or "our"). It forms part of, and should be read together with, our Terms of Use.

1. Subscriptions

Our paid plans are offered on a recurring subscription basis (for example, monthly). When you subscribe, you are charged at the start of each billing period for that period.

Subscription fees are generally non-refundable. Except where required by applicable law or as expressly stated in this policy, we do not provide refunds or credits for:

• partial billing periods;
• unused time remaining after you cancel;
• runs, credits, or features you did not use.

2. Cancellation

You may cancel your subscription at any time from your account settings. When you cancel:

• your cancellation takes effect at the end of the current billing period;
• you retain access to paid features until that date;
• you will not be charged for subsequent periods.

Cancelling stops future charges; it does not by itself trigger a refund of amounts already paid for the current period.

3. Usage-based and prepaid amounts

Where the Service offers usage-based charges or prepaid packs (for example, credits or run packs), the following applies:

• amounts already consumed are non-refundable;
• prepaid balances are generally non-refundable and, unless stated otherwise at purchase, do not expire while your account is active;
• because runs may route requests to third-party AI providers using your own keys (BYOK), any charges those providers assess against your keys are between you and the provider and are not refundable by us.

4. When we will consider a refund

We want you to be satisfied. We will consider a refund, credit, or other resolution in cases such as:

• Duplicate or erroneous charges — for example, you were billed twice for the same period.
• Billing after timely cancellation — you were charged for a new period despite cancelling before it began.
• Material service failure — a significant, verifiable failure of the Service that we are unable to remedy within a reasonable time, and that is not caused by third-party providers, your own configuration or keys, or factors outside our control.

Refund requests of this kind are reviewed case by case. Approved refunds are issued to the original payment method.

5. How to request a refund

To request a refund, email team@dynamicresonance.ai within fourteen (14) days of the charge in question. Please include:

• the email address associated with your account;
• the date and amount of the charge;
• a brief description of the issue.

We aim to acknowledge requests within a few business days. Approved refunds are typically processed within 5–10 business days, though the time for funds to appear depends on your payment provider.

6. Free tier and trials

If we offer a free tier or trial, no charge applies during that period and no refund is due for it. If a trial converts to a paid subscription, the terms above apply from the first paid charge. Any promotional or discounted pricing applies only as described at the point of sale.

7. Statutory rights

Nothing in this policy limits any non-waivable rights you may have under applicable consumer-protection laws. Where such laws grant you a right to a refund that exceeds what is described here, that law controls.

8. Changes to this policy

We may update this Refund Policy from time to time. We will post the updated version with a new "Last updated" date. Changes apply to purchases made after the update takes effect.

9. Contact

For billing questions or refund requests: